We want you to be comfortable with your purchase. If you are not satisfied with an eligible item, you may request a return in accordance with the conditions below.
Return Requirements
Return requests should generally be submitted within 30 days of delivery.
To qualify for a return, items should be unused and in the same general condition as when received. Products should be returned with original packaging and any included accessories, tags, or components when applicable.
Items Not Eligible
Some products may be excluded from our return policy, including:
- Personalized products
- Customized merchandise
- Made-to-order items
- Digital products
- Gift cards
- Final-sale products
- Products that have been used
- Items damaged as a result of misuse or improper care
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or different from the product ordered, please contact us promptly.
To assist with the review, we may request your order details and photographs of the product or packaging.
If the issue is confirmed, we may provide a replacement, refund, or another appropriate solution.
Refunds
Once an approved return has been received and inspected, the refund will normally be issued to the original payment method.
The time required for a refund to appear in your account depends on the relevant payment provider or financial institution.
Return Shipping
For returns requested because of a change of mind, personal preference, or incorrect selection, return shipping costs may be the customer's responsibility.
When the return results from a defective, damaged, or incorrectly supplied item, different arrangements may apply.
We reserve the right to refuse returns that do not meet the requirements of this policy.